KAPWA Connections
This agreement is between KAPWA Connections Limited ("KAPWA Connections", "we", "us") and the person named on the membership order form ("you", "the member").
The specific inclusions, number of introductions, and duration of your membership are set out in the package you purchased (Online, Beginner, Introduction, Signature, or Concierge), as described on our website at the time of purchase.
KAPWA Connections uses reasonable skill and care to select introductions based on the preferences you provide. We do not guarantee a specific number of dates, a relationship outcome, or that any introduction will lead to a further meeting. Matchmaking depends on the availability of compatible members within our network at any given time.
Fees are as set out at the time of purchase, in New Zealand dollars and inclusive of GST where applicable. Online memberships are billed weekly and may be cancelled at any time, effective at the end of the current billing period. Beginner, Introduction, Signature, and Concierge packages are one-time fees payable in full before consultation and matching begin, unless a payment plan has been separately agreed in writing. We will not change the fee for your current membership package without your agreement; any price changes apply only to new or renewing memberships and will be published on our website in advance.
Online memberships may be cancelled at any time, effective at the end of the current weekly billing period; charges already processed are non-refundable.
For Beginner, Introduction, Signature, and Concierge packages, you may cancel in writing within 7 days of signing for a full refund, provided no consultation or introductions have yet taken place. After this cooling-off period, fees are non-refundable, except where KAPWA Connections is unable to deliver the number of introductions specified in your package within its stated term, in which case a pro-rated refund will be provided for the unused portion.
Nothing in this clause limits any right you have under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 that cannot lawfully be excluded by agreement.
We collect and use your personal information in accordance with our Privacy Policy and the Privacy Act 2020. This includes information used for identity verification and, where applicable, background checks, which we will always ask your consent for separately.
Members agree to treat other members, matchmakers, and staff with respect. KAPWA Connections reserves the right to suspend or terminate membership immediately in cases of harassment, dishonesty about identity or relationship status, or any unlawful conduct.
Profile photos must be genuine, recent photos of you, must not contain nudity or sexually explicit content, and must not depict anyone under the age of 18. You may upload up to 5 photos. Photos that breach this policy will be removed, and repeated or serious breaches will result in immediate account suspension and may be reported to the relevant authorities.
To the extent permitted by law, KAPWA Connections' total liability to you under this agreement is limited to the fees you paid for your current membership package. KAPWA Connections is not liable for the conduct, statements, or actions of any other member introduced to you through the service, or for any loss arising from meetings or relationships formed as a result of an introduction. Nothing in this clause excludes or limits any right or remedy you have under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 that cannot lawfully be excluded.
This agreement is governed by the laws of New Zealand, and the parties submit to the exclusive jurisdiction of the New Zealand courts. Most concerns can be resolved directly with our team; unresolved claims of $30,000 or less may also be brought before the New Zealand Disputes Tribunal.
Questions about this agreement can be sent to kapwaconnection.nz@gmail.com.
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