KAPWA Connection
This agreement is between KAPWA Connection Limited ("KAPWA Connection", "we", "us") and the person named on the membership order form ("you", "the member").
KAPWA Connection is a service for finding connection of whatever kind you are looking for. That includes friendship, companionship, someone to talk to, people to network with in your field, a group or community to belong to, someone to share an activity with, and romantic or long-term relationships. No one of these is treated as the primary purpose of the service or as a lesser use of it: every membership package, every feature and every one of these terms applies to all of them equally. You state what you are looking for on your profile, and you may change it at any time.
The specific inclusions, number of introductions, and duration of your membership are set out in the package you purchased, as described on our website at the time of purchase. Online memberships are Trial, Standard, Silver, Gold, Platinum and VIP, and are available on the same terms and at the same prices to members in every country. One-on-one matchmaking and mentoring packages are Starter, Guided, Immersive, and Concierge.
Liking other members and matching with them is unlimited on every online package, including the free Trial. There is no daily, weekly or lifetime cap on how many members you may like or match with, on any package.
The free Trial has no time limit. It includes unlimited browsing, searching, liking and matching, and 2 messaging entitlements in total, and your profile is shown to other members browsing your country. It requires no card, is never charged, and does not renew or convert into a paid package. What the Trial is limited by is its 2 messaging entitlements rather than any period of time: once they are used, you may purchase additional messaging or choose one of the five paid packages to continue starting new conversations, and browsing, searching, liking and matching continue to be free either way.
Each online package includes a set number of members you may start a conversation with. Trial covers 2 people in total; Standard 15, Silver 15, Gold 25 and Platinum 35 people each week; VIP is unlimited. Gold and Platinum additionally include 10 and 20 international members each week respectively, and both include voice and video calls at no extra charge, as does VIP. The allowance counts the number of different members you contact, not the number of messages you send: once a conversation has been started, you may continue it as often as you like without using any further allowance. Each allowance period is one week, beginning at midnight UTC on Monday, and unused allowance does not carry over to the following week. Where your package has lapsed, or where your weekly allowance for members in your own country has been used, your profile is not shown to other members in the browsing queue until you choose a package or purchase additional messaging; members you have already liked or matched with can still see and message you. Using up the Trial's 2 messaging entitlements does not hide your profile.
Additional messaging may be purchased at any time, whether or not your allowance has been used: NZ$5 for 2 additional members in your own country, or NZ$10 for 5 additional international members. Additional messaging is a single card payment taken at checkout, does not change your package and does not renew; the conversations are added to your allowance as soon as the payment is confirmed. On a weekly package it applies for the remainder of the allowance week in which it is purchased. On the free Trial, whose entitlements are for the whole trial rather than per week, it does not expire. It can be bought from your Membership tab, from the Add-ons section of Settings, from the notice at the top of your chats, from the Add-ons section of our packages page, or at the moment a message is held back for want of allowance. It is offered on every active membership, the free Trial included, and both add-ons are available whatever package you are on — including a package whose weekly allowance covers your own country only, since members in other countries can find and like you. The only exception is VIP: its conversations are already unlimited in both directions, so there is nothing an add-on could add.
Thumbs ups, points and earned messages. Every profile can be answered in three ways: pass, like, or thumbs up. A thumbs up means "I am not what you are looking for, but I think well of you"; it is not a like and it never creates a match. One thumbs up you receive is one point, and every 15 points earns you one free message — one conversation with a member you have matched with that does not count against your weekly allowance. Only thumbs ups you receive earn points; giving one earns nothing. Points cannot be bought, sold, transferred or exchanged for money, and neither points nor earned messages have any cash value. You are told inside your chats when you have qualified, a free message is always offered rather than spent for you, and once one has been used it cannot be reused or restored — the next one takes another 15 points. An earned message adds to your allowance but does not replace membership: it cannot be used while your membership is inactive, paused or closed.
Group chats, group calls and group video. Gold, Platinum and VIP include group chats with group voice and video calls, holding up to 8, 15 and 30 members respectively, with a maximum of 8 people on any one group call at a time. Only members you have already matched with may be added to a group. You add one by typing their name into the search box in the group panel, which searches only your own matches, so no member who has not matched with you can be found there or added; a matched member you add joins immediately and can read the conversation from that point. Anyone may leave a group at any time, and blocking a member prevents either of you adding the other to a group.
We will email you two days before any fixed term you bought runs out, and two days before your weekly allowance resets, so that you have time to decide what to do. The free Trial has no end date, so there is no reminder to send about one. Where your profile has been hidden because you have no package, your package has lapsed, or your own-country allowance has been used, it becomes visible to other members again as soon as you choose or upgrade a package, or purchase additional messaging. Nothing further is required from you and nothing needs to be reactivated by hand.
KAPWA Connection uses reasonable skill and care to select introductions based on the preferences you provide. We do not guarantee a specific number of introductions or meetings, a friendship, a relationship, or any other particular outcome, or that any introduction will lead to a further meeting. Matching depends on the availability of compatible members within our network at any given time.
Fees are as set out at the time of purchase, in New Zealand dollars and inclusive of GST where applicable.
Online memberships are charged weekly. Standard is NZ$19, Silver NZ$29, Gold NZ$39, Platinum NZ$49 and VIP NZ$59 per week, and the Trial is free. Each is a recurring charge with no minimum term, taken every week until you cancel, and the same price applies wherever in the world you are. You may change package at any time; when you do, the new package starts immediately and the one it replaces is cancelled so that only one membership is charged.
The fixed-term options previously offered — a single payment for one month, six months or twelve months — have been withdrawn and are no longer sold. If you bought a fixed term before it was withdrawn, that term is honoured in full for the period you paid for, and it does not renew; you may switch to a weekly package at any time.
Starter, Guided, Immersive, and Concierge packages are one-time fees payable in full before consultation and matching begin, unless a payment plan has been separately agreed in writing.
We will not change the fee for your current membership package without your agreement; any price changes apply only to new or renewing memberships and will be published on our website in advance.
Online memberships may be cancelled at any time, effective at the end of the current weekly billing period; charges already processed are non-refundable. Additional messaging purchases are non-refundable once made. Points and earned free messages are not a purchase, carry no cash value, are never refundable or exchangeable for money, and are lost if your account is closed. A fixed term bought before the fixed-term options were withdrawn covers the whole term it was bought for and is not refundable in part if you stop using the service partway through; because it does not renew, there is nothing to cancel and access simply ends when the term does.
For Starter, Guided, Immersive, and Concierge packages, you may cancel in writing within 7 days of signing for a full refund, provided no consultation or introductions have yet taken place. After this cooling-off period, fees are non-refundable, except where KAPWA Connection is unable to deliver the number of introductions specified in your package within its stated term, in which case a pro-rated refund will be provided for the unused portion.
Nothing in this clause limits any right you have under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 that cannot lawfully be excluded by agreement.
We collect and use your personal information in accordance with our Privacy Policy and the Privacy Act 2020. This includes information used for identity verification and, where applicable, background checks, which we will always ask your consent for separately.
Money. KAPWA Connection is for meeting people, and never for moving money. Members must not ask another member for money, for a loan, for a top-up or load, for a remittance or padala, for gift cards, for cryptocurrency, or for bank, card or wallet details; must not ask for a one-time code, PIN or verification code; and must not offer another member an investment, a trading or forex opportunity, a share of an inheritance or unclaimed fund, or a payment to receive and pass on money on someone else's behalf. Doing any of these things is grounds for immediate termination of membership, and we will report it to the relevant authorities where we consider it warranted.
Because these approaches are the most common way members are harmed here, message text is checked automatically for the wording they use, and where it appears both people in the conversation are shown a warning before anyone acts on it. That check is an aid and not a guarantee: it does not read every scam, it does not decide who is honest, it never blocks a message, and it is no substitute for your own judgement. No member of our team will ever ask you for money, for payment outside the checkout on this site, or for a verification code. If a member asks you for money, do not send it, and report the conversation.
Members agree to treat other members, matchmakers, and staff with respect. KAPWA Connection reserves the right to suspend or terminate membership immediately in cases of harassment, dishonesty about identity or relationship status, or any unlawful conduct.
Profile photos must be genuine, recent photos of you, must be clear and in focus, must not contain nudity or sexually explicit content, and must not depict anyone under the age of 18. You must keep 5 photos on your profile and choose your most recent portrait as the profile picture shown first to other members. Photos are screened automatically when you upload them, and one that appears blurry, appears to show a person under 18, or appears to contain nudity will be refused at that point. Automated screening is an aid, not a substitute for this policy: photos that breach it will be removed whenever we find them or they are reported to us, and repeated or serious breaches will result in immediate account suspension and may be reported to the relevant authorities.
To the extent permitted by law, KAPWA Connection's total liability to you under this agreement is limited to the fees you paid for your current membership package. KAPWA Connection is not liable for the conduct, statements, or actions of any other member introduced to you through the service, or for any loss arising from meetings or relationships formed as a result of an introduction. Nothing in this clause excludes or limits any right or remedy you have under the Consumer Guarantees Act 1993 or Fair Trading Act 1986 that cannot lawfully be excluded.
This agreement is governed by the laws of New Zealand, and the parties submit to the jurisdiction of the New Zealand courts. Most concerns can be resolved directly with our team. Eligible unresolved claims may also be brought before the New Zealand Disputes Tribunal, subject to its current jurisdiction and claim limit.
Questions about this agreement can be sent to info.kapwaconnections@gmail.com.
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